Company Policies:
- City Sky Limo is not liable in the event of any mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.
- Alcohol consumption and Drug use is prohibited by law. All our vehicles are Non-Smoking meaning no smoking is allowed inside the vehicle.
- Overtime pay will apply after the first 30 minutes of prearranged time described on the run sheet.
- City Sky Limo is not responsible for delays or the termination in Winter caused by unsafe road conditions (not salted roads, hazards, etc.).
- City Sky Limo is not responsible for articles left or stolen in the vehicles please check for all your belongings before leaving the vehicle. Additional Stops, Waiting Time, Tolls, Parking and other incidental charges are charged extra.
- If you do leave something in the vehicle, please contact your chauffeur
- Client is responsible for the Private Charter Planes Schedules.
- To obey the local parking rules & laws, your driver may need to go around for circling.
- For all outside airport pick-ups, please call us (+1 212 252 8493) or the Driver directly to coordinate the pickup spot.
Airport Policy:
- All rates are for an INSIDE/CURBSIDE Pick-up at a designated pick-up area.
- City Sky Limo suggests that upon arrival to the airport, you can Call us (+1 212 252 8493) or email us at (support@cityskylimo.com) to confirm your arrival as well as to be informed of the vehicle that has been designated for your service.
- THIRTY (30) minutes of free waiting time for Domestic Flight & international Flight is included from landing time.
- Our MEET & GREET service ($9.00 for all airports) is extended automatically, especially for pickups from international flights.
- We strongly believe that meeting our passengers either by the concourse or the baggage claim area is in the best interest of the passenger. Whether we can assist with the luggage or simply save you time in connecting with the driver, the meet and greet service proves to be helpful and reliable.
- Additional waiting time is charged at $4 per minute for luxury Sedans, SUVs, Stretch Limo. If otherwise instructed for a curbside pickup at a designated pickup area from an international flight.
- After making the reservation you will receive the driver Phone number on trip date.
- A stop at any airport terminal en-route is charged at ($50) Sedans & ($75) SUVs and ($100) Stretch Limo & Van per stop. Tolls are additional.
- Airport round trips are charged as two full fares.
- Additional Waiting
- Time on minutes interval.
Overtime, Travel Time, Extra Stops, Tolls:
This is an initial confirmation of the trip(s) and does not include: overtime charges incurred during the performance of hourly trip(s), stops made during POINT TO POINT trips, stops made and/or waiting time incurred during AIRPORT TRANSFERS, Travel time will be added to all services performed outside Metropolitan Area (outside city where our base is located), garage to garage charge may be added to some trips. Customer shall assume responsibility for any Toll Fees that are incurred during travel unless the route is to no fault of the customer due to inclement weather, accidents, etc.
- We are always on time or even early, however some circumstances are beyond our control.
*We will always notify you in case of any delays*.
Damages to the vehicle:
Additional charge will apply to any damage made to the vehicle(s) during the performance of trip(s). Any materials used in cleaning the vehicle, will also be charged to the customer.
No-Show Policy:
Very Important, to avoid being charge for “NO SHOW” at the pick-up location established, YOU MUST EMAIL US (support@cityskylimo.com) & CALL US (+1 212 252 8493) – VERY SIMPLE. NO SHOW (airport, hotel, etc.):
IF you do not see your driver at the PICK-UP LOCATION established on your reservation DO NOT LEAVE the spot before Call & Text us our office (IT IS THE CUSTOMER’S RESPONSIBILITY TO EMAIL US (support@cityskylimo.com) & CALL US (+1 212 252 8493). If you LEAVE THE PICK-UP LOCATION without calling us you will be CHARGED for the full price of the ride contracted.
Cancellation Policy:
To make sure that your car is on time every time, please follow this policy. Notify us according to the set time or a Full no-show charge would be applied.
Weekend events, Holidays, New Year’s Eve and New Year’s Day, Awards and any special events – one-week cancellation policy or full charge applies. All other days there is a 24-hour cancellation policy or full charge will be applied. New Years, Christmas, Weddings, Proms, or any other major holidays and/or events – must be cancelled 2 weeks before the trip or full charge will apply. All specialty vehicles such as the Hummer, Buses, etc., will have a 4-day cancellation policy. All cancellations must be made by email or phone. Trip is considered canceled after the client receives cancellation email. *ALL DEPOSITS ARE NON-REFUNDABLE*
Professional Chefuers:
Our chauffeur upholds the values of our company. They strive to make every ride comfortable and professional for you. They are drug tested yearly and undergo driving safety courses every three years mandated by the New York Taxi and Limousine Commission. Our qualified chauffeurs know the areas they are travelling in well so feel free to use them as a guide in your travels.
Miscellaneous:
We are not responsible for personal belongings left in the vehicle after the completion of service
Safety is our Priority:
City Sky Limo we take the upmost responsibility in your safety while traveling with us. Our chauffeurs sanitize after every ride and follow COVID-19 protocols set by CDC and local government.
All our chauffeurs are fully vaccinated and ready to travel with you safely.
